The best practices to manage IT operations and services are standardized in ITIL - Information Technology Infrastructure Library. ITIL 's main objective is to align business and Information Technology, but allows organization to implement what is relevant to their business. A thorough ITSM audit allows enterprise executives and management personnel to determine the status of various processes and identify potential problem areas. ALMOAYYED Computers' highly qualified ITSM experts help businesses to improve the effectiveness and efficiency of IT operations by adopting the best practices in IT Service Management and this covers key service management processes such as Incident Management, Problem Management, Release Management, Change Management, Service Level Management, Financial Management, Service Continuity Management, Availability and Capacity Management.

ALMOAYYED Computers offers:
• ITIL Gap Analysis & Process Evaluation
• ITIL Compliant Application Suites
• ITSM Consultancy Services
• Deployment & Integration Services